STATEMENT REGARDING OUR POLICY ON THE PROTECTION OF PERSONAL INFORMATION
For our dental clinic, respecting your privacy is essential. This is why we take all the necessary measures to protect and keep confidential all personal information you entrust to us.
Whether to serve you daily, when you receive services in our dental clinic, or to comply with our legal obligations, we must collect, use and communicate certain personal information.
The information collected allows us to identify you and serve you in a way that meets your expectations and allows us to comply with different legal and regulatory requirements.
It is on that basis that our Personal Information Protection Policy (the “Policy”) was designed and is applied within our dental centers. This statement explains why and how, applying the provisions of our Policy, we collect, process, and protect your personal information.
Our Policy is based on four main principles:
- Your consent to the collection, use and communication of your personal information by professionals working in our dental clinic.
- Our commitment to only collect necessary personal information.
- Our responsibilities regarding the security and protection of the confidentiality of your personal information.
- Our transparency regarding our practices and obligations in this regard.
Obtaining your consent
What does my consent to the collection, use and communication of personal information consist of?
By giving your consent, you authorize dental professionals and other members of the clinical and administrative team to collect, use and communicate your personal information for purposes related to your dental care, clinic administration, insurance processing, and compliance with legal or regulatory requirements.
This consent to the collection, use and communication of your personal information is necessary to serve you. It remains valid as long as you are a patient in one of our dental clinics, and for as long as necessary to fulfill the purposes for which your personal information was collected, as described in this Statement.
If you are a minor, consent to the collection, use, or disclosure of your personal information may be given by you and/or by your legally authorized representative, depending on your age, capacity, as per the law.
Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?
You have the right to withdraw or modify your consent at any time. If you decide to do so, we will send you the required information to explain how this decision may affect our ability to provide you with dental care.
Certain types of information must be collected or retained by law. In those cases, it may not be possible to withdraw your consent. If you choose not to provide specific information that is required for safe and appropriate treatment, or for us to comply with legal or regulatory requirements, we may not be able to offer you some or all of our services.
What type of personal information could be collected?
Information is considered personal when it concerns an individual and allows them to be identified. TInformation is considered personal when it concerns an individual and allows them to be identified. This type of information is confidential.
The type of personal information we may collect varies depending on the type of service required. This information may include but is not limited to:
- First and last name
- Date of birth
- Address
- Email Address
- Telephone number
- Health information (e.g., medical and dental history, treatment records, diagnostic results, and information related to your care and treatment plans)
- Financial information (e.g. insurance details, payment information, and billing and claim records)
*If you provide us with information about another person, you must ensure that you are authorized to do so.
When you use our website or online services, we may also collect certain technical information, such as your IP address, through your digital interactions. For more information regarding the information collected through our website and our use of cookies, please see our Online Privacy Policy.
IMPORTANT: We limit the collection of your information to what is necessary to serve you and comply with our obligations.
How is my personal data collected?
Your personal information may be collected from three sources:
- Directly from you when you communicate with us, whether in person, by telephone, email, online chat, or other means.
- During the provision of dental services, when information is generated or updated as part of your care.
- Through your interactions with our websites or online services, including information collected by cookies or analytics tools. For more information, please see our Online Privacy Policy.
Who has access to my personal information?
Access to your information is limited to authorized professionals and personnel who need access to perform their duties, including:
- Dentists and clinical staff involved in your care.
- Administrative staff responsible for scheduling, billing, and insurance
Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to perform their professional duties. In the event that we have to communicate your personal information to third parties, we will make sure to inform you and obtain your consent when required by law.
In every case, we implement safeguards to protect your personal information and ensure that third parties receiving it also take appropriate security measures.
Is my personal information secure?
Yes. We maintain appropriate physical, technical, and administrative safeguards to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards are consistent with generally accepted industry standards and with our obligations under applicable privacy laws.
Only team members who require access to your information to perform their duties – and who are bound by strict confidentiality obligations – are permitted to view or use your personal information.
How long is my personal information kept?
We only retain personal information for as long as reasonably necessary to achieve the purposes for which it was collected or to comply with the minimum retention periods prescribed by the laws and regulations we are subjected to.
Once the retention period expires, your personal information is securely destroyed or anonymized in accordance with legal requirements and our internal policies.
Can I have access to my personal information or request correction?
Yes. You can ask us to access your personal information that we hold, or to correct information that is inaccurate, incomplete or ambiguous. You may also request updates to reflect changes in your personal circumstances, such as an address change. It is your responsibility to contact the dental clinic where you receive care to update your information.
To do this, please consult the information provided in the “How to contact us” section.
How to contact us?
If you have questions about how your personal information is handled, or if you wish to make an access or correction request, please contact the manager of the dental clinic where you receive care. You may also contact the Person Responsible for the Protection of Personal Information and Privacy, who oversees privacy practices across our organization, through the following email address:
To help us review your concern, please provide your name, contact information, and enough detail for us to understand the issue and the outcome you are seeking. We are committed to considering all concerns fairly and respectfully, but reserve the right not to process submissions that are abusive, vexatious, frivolous, or not submitted in good faith.